Development of a Revenue Management System for all Gauteng Hospitals, South Africa

Health Partners Southern Africa has developed a revenue management system that was implemented in public hospitals in Gauteng and which aimed to improve hospital revenues from their paying patients.

The project involved an analysis of patient information, data collection and revenue flow processes. In particular, HPSA designed the system framework through an assessment of all revenue related activities: from patient entry into the hospital to discharge.

This system was then linked to the patient fee structure and applied to the admission systems. Reporting from the revenue system provide accurate information on revenue generated, revenue outstanding and revenue lost.